The key to earning lifetime customer relationships borrowed from the world of fine dining.

As a business owner, constantly seeking new ways to impress clients and attract new ones is always top-of-mind.  I want to share a great tip I recently discovered from the renowned hospitality expert Jon Taffer – the Red Napkin Tip. The Red Napkin Tip is a simple yet powerful technique that elevates customer service.  Inspired …

women sitting on a sofa while talking business

Life Journey Mapping = gateway to personal & professional development

LIFE JOURNEY MAPPING Our lives are full of experiences, both good and bad, that shape who we are today. From childhood to adulthood, we encounter significant events, challenges, and turning points that impact our personal and professional development. While we may not always take the time to reflect on our life experiences, doing so can …

old-retro-antique-vintage-163194.jpeg

The Life Journey Map puts you on the path to enhanced Self-Awareness

Exploring one’s life journey map can be a powerful tool for gaining self-awareness and insight into one’s personal and professional development. As a business professional, understanding the power of this exercise can lead to improved decision-making, leadership skills, and career success.  Here are some steps to help you understand the benefits of exploring their life …

coin operated tower viewer on rooftop during sunset

Stay tuned for the launch of VALUED, a podcast

In June 2023, we will launch a new podcast with a title I love because we call the pod VALUED. Our goal for the pod is to assist listeners on their journey to becoming values-based leaders. Essentially we encourage individuals to change their perspectives and view things differently. This shift in mindset often leads to …

boy and girl sitting on bench toy

How does the act of nurturing our human skills change us?

I strongly believe nurturing our human skills is the key to fostering personal and planetary well-being while achieving prosperity. The passage “A narrative approach to nurturing human skills that strengthen people and businesses” beautifully exemplifies this philosophy. The purpose of the work we do is to equip today’s leaders with a robust internal compass. When …

Want to know how to invest in circular business practices? Ask Ellen MacArthur

Ellen MacArthur is a former professional sailor who became known for breaking the record for the fastest solo circumnavigation of the globe in 2005. However, her experiences on the high seas ultimately led her to found the Ellen MacArthur Foundation in 2010, a charity that aims to accelerate the transition to a circular economy. MacArthur …